Thank you for visiting Rank Ravine Ltd. While our website is a central platform to showcase our digital marketing services and e-commerce ventures, we do not sell products or services directly. Each e-commerce store operating under the umbrella of Rank Ravine Ltd. has its own unique Refund, Return, and Exchange Policy, which applies to purchases made on their respective platforms.
Please review the following guidelines to understand how refunds, returns, and exchanges are handled across Rank Ravine Ltd.’s ecosystem:
1. Refunds for Products
1.1 E-commerce Stores:
All requests for refunds related to purchases made at one of our e-commerce stores (e.g., pet products, automotive accessories, home improvement tools, or fitness items) must follow the specific Refund Policy outlined by that store.
- Details of each store’s policy, including refund eligibility, timeframes, and procedures, are available on their websites.
- Please visit the relevant e-commerce store or contact their customer support team directly.
1.2 Non-Eligible Items:
Non-refundable items (e.g., custom-made or personalized items) will be clearly stated on the relevant store’s website. Please ensure you read their policies before making a purchase.
2. Returns and Exchanges
2.1 E-commerce Stores:
If you wish to return or exchange a product purchased from one of our e-commerce stores, please refer to the Returns and Exchange Policy of the store where you made the purchase.
- The individual store policies outline eligibility for returns, exchange options, and required conditions (e.g., original packaging, unused condition).
2.2 How to Initiate a Return or Exchange:
The process for initiating a return or exchange may vary by store. Typically, you must contact the store’s customer service team with your order details and follow their instructions.
3. Refunds for Services
3.1 Digital Marketing Services:
Refunds for digital marketing services (e.g., SEO, Social Media Marketing, Web Design) provided by Rank Ravine Ltd. are considered case-by-case. If you are dissatisfied with the services rendered, please contact us at [email protected] to discuss your concerns.
- Refunds for services are generally only provided in cases where work has not commenced or if there is a verifiable issue with the service delivery.
4. Conditions for Refunds, Returns, and Exchanges
4.1 Eligibility Requirements:
- To qualify for a refund or exchange, items must be returned in their original condition, unused, and with all tags/packaging intact.
- Custom or limited-edition items may not be eligible for returns, as specified on the relevant e-commerce store’s website.
4.2 Proof of Purchase:
To initiate a refund, return, or exchange, you must provide proof of purchase, such as an order confirmation or receipt.
4.3 Shipping Costs:
Unless otherwise stated, shipping costs for returns are the customer’s responsibility. Any initial shipping fees paid at the time of purchase are non-refundable.
5. Processing Timeframes
5.1 After the relevant e-commerce store receives your returned item, refunds and exchanges may take up to 14 business days to process.
5.2 For digital marketing services, any applicable refunds will be processed within 10 business days of approval.
6. How to Contact Us
If you have questions or need further clarification about refund, return, or exchange policies, we encourage you to:
- For Products: Contact the specific e-commerce store where the purchase was made.
- For Services: Email us directly at [email protected] with your concerns or refund requests.
7. No Centralized Returns
Rank Ravine Ltd. does not manage refunds, returns, or exchanges for its affiliated e-commerce stores. All requests must be directed to the respective store to ensure proper handling and adherence to their policies.